Our policy lasts 30 days. If 30 days have gone by since your received the orders, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
* Gift cards
* Customize handmade artwork.
Customers: You have 4 options when making a return:
1, Refund: Receive a refund back to your original payment method when you ship your item back. We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
2, Partial Refund: You may be able to receive a partial refund for the following products:
3, Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned after 30 days from delivery
4, Exchange: Moroyal will replace damaged or defective items. If you need to exchange your item for the same product, contact us via: