• Due to Coronavirus (COVID-19),
  • We've made change to some of our policies
  • Which may affect the service we provide
  • Due to Coronavirus (COVID-19),
  • We've made change to some of our policies
  • Which may affect the service we provide

Refund policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your received the orders, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
* Gift cards
* Customize handmade artwork.

Customers: You have 4 options when making a return:

1, Refund: Receive a refund back to your original payment method when you ship your item back. We have a 30-day 100% satisfaction guaranteed return policy. Simply return your unused item(s) in its original packaging and we will refund your total amount.
2, Partial Refund: You may be able to receive a partial refund for the following products:
3, Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned after 30 days from delivery
4, Exchange: Moroyal will replace damaged or defective items. If you need to exchange your item for the same product, contact us via:

Email: support@moroyal.com